CLIENT JOURNEY: HOW-TO VIDEOS TO HELP YOU FEEL PREPARED

Interior Design Melbourne | Ballarat | Bendigo

Designing your home should feel exciting.

In reality, it may also feel overwhelming. There are decisions to be made, unfamiliar terminology, and many products to look and choose from.

Gallerie sees this every day. Clients walk into their consultation unsure how to have prepared or what to expect next. We understand that many clients are unfamiliar with the building industry,

the range of suppliers involved, and what is actually required throughout the selections process, particularly if this is your first time building.

That is exactly why we created our Client Journey How-To Videos.

These videos are not about telling you what to choose. They are about helping you understand the process, so you can make decisions with confidence and clarity for your home.

The videos are designed to:

• Help you feel prepared before your appointment

• Explain what actually happens during a design consult

• Understand the process after selections are made

  
  

They are short, practical, and designed to be watched when it suits you.

What the Videos Cover:

Pre-Consult Preparation

This video helps you prepare before your interior design consultation. It covers what to think about in advance, how to gather inspiration that is actually useful, and how to arrive feeling organised rather than rushed.

A little preparation goes a long way in making your appointment productive and enjoyable.

Your Design Consultation

This video walks you through what happens during a Gallerie consult. How our designers guide you, how decisions are made, and how we balance style, functionality and budget.

Knowing what to expect removes a lot of unnecessary nerves.

After the Consult

Once your selections are done, it is normal to wonder what happens next. This video explains the post-consult process, how your selections are documented, and how they flow into the build stage.

It gives clarity during a time where things can otherwise feel quiet or uncertain.

Electrical and Home Comfort Preparation

Electrical selections are one of the most important parts of your build, and one of the easiest to underestimate. This video runs through what to think about prior to your consultation – from lighting to solar systems, heating, security and more. Please note: Not all Gallerie builders offer this consultation to their clients.

Designed to Support You Through the Whole Journey

These videos are available via our Client Journey page and can be watched at any time. Before your consult, after your consult, or even mid-build if you need a refresher.

They are there to support you, not overwhelm you.

Because when you understand the journey, the experience feels far more enjoyable.